Privacy Policy

Last updated: September 2026

1. Introduction

Dune Global FZ LLC ("Dune Global", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.duneglobaldubai.com.

By using our website, you agree to the collection and use of information in accordance with this policy.

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2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, company name, and country when you submit an enquiry or contact form.
• Commercial Information: Product requirements, quantities, destination details, and trading preferences submitted through our Request for Quotation form.
• Technical Data: IP address, browser type, pages visited, and time spent on pages, collected automatically via server logs.
• Communication Data: Any messages or correspondence you send to us through forms or email.

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3. How We Use Your Information

We use the information we collect to:

• Respond to your product enquiries and trading requests.
• Send acknowledgement and follow-up communications regarding your enquiry.
• Improve and maintain our website and services.
• Comply with legal obligations.
• Protect against fraudulent or spam activity.

We do not use your personal information for marketing purposes without your explicit consent.

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4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist in operating our website or conducting our business, subject to confidentiality obligations.
• When required by law, regulation, or legal process.
• To protect the rights, property, or safety of Dune Global FZ LLC, our clients, or others.

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5. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Enquiry records are retained for a period of 24 months unless a longer period is required for ongoing commercial transactions.

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6. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our forms use HTTPS encryption and our email communication uses authenticated SMTP protocols. However, no method of transmission over the internet is 100% secure.

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7. Cookies

Our website may use session cookies for functionality purposes such as form submission tracking. We do not currently use third-party tracking or advertising cookies. If this changes, this policy will be updated accordingly.

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8. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Object to the processing of your personal information.

To exercise any of these rights, please contact us at info@duneglobaldubai.com.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. Your continued use of the website after any changes constitutes your acceptance of the revised policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: